First we took the bags out of vacuum cleaners. Then we took the blades out of fans.
At Dyson we’re inventors. We start with a problem. Something that frustrates or nags because it doesn’t work properly. It could be an everyday object. Then we figure out how to make it work better.
Like the vacuum cleaner. Conventional vacuums use bags to trap dust, allowing air to escape through tiny holes in the paper. But as dust starts to collect in the bag, it clogs the holes, reducing suction. And over five years you’ll need to buy up to 40 replacement bags and five filters. Not to mention the hassle of replacing them.
Dyson vacuums don’t have bags. Instead Root Cyclone™ technology uses centrifugal forces to spin dust and dirt out of the air, straight into the bin. So there’s no loss of suction, and no extra costs. And our cyclones capture dust, dirt and allergens that are as small as 0.5 microns in size – that’s 200 times smaller in diameter than a human hair.
We’ve also developed hygienic bin emptying, and vacuums for homes with limited storage. Like the DC26 which has the advantages of a smaller, lightweight cleaner without compromising on performance. It weighs just 5.3kg but every angle and dimension has been engineered to make a small cyclone as efficient as a big one.
And Dyson engineers put as much thought into developing Dyson tools as they do Dyson machines. A poorly designed tool can waste suction, fail to remove dust and dirt and cause overall performance of the machine to drop. It’s a fundamental part of the job. Every Dyson vacuum has a range of tools designed for it. Each one removes dirt wherever it is.
We constantly test and refine our technology. Every single component in our machines is subjected to a range of endurance tests to ensure that it’s as durable as any Dyson machine should be. Our fans have been tested for the equivalent of 10 years of use. And even the power cable on our vacuums is unwound and rewound 6,400 times – five times its anticipated life use. At our test facility in Wiltshire Dyson machines are pushed, pulled, dropped, frozen, baked and shaken.
Dyson machines are made of tough stuff. Take our turbine tools for example. The clear brush bar cover is made of polycarbonate, the same material as riot shields. The housing is ABS, which is used in crash helmets. And the airway connecting the end of the wand to the turbine head is made of polyurethane, like rollerblade wheels.
Our rigorous testing and the durability of the materials that we use means that all of our cylinder and upright vacuums come with a 5 year guarantee – parts and labour. And our handheld vacuums and fans have a 2 year parts and labour guarantee.
But our work doesn’t stop when you’ve bought a Dyson machine. We’re not just about the machine in the box. Our award winning contact centre is in Malmesbury, Wiltshire, at the same place that Dyson machines are developed.
Our team of experts can provide you with any help or information about your machine that you might need – like how and when to wash your filters. And there’s also a wealth of information on the Dyson website, including tips on how to get the most out of your machine.