The Lumia 900, Nokia’s latest smartphone, has picked up a bug that causes some users’ handsets to lose their data connection.
The flagship device is Nokia’s latest attempt to launch an assault on the smartphone market, which is dominated by Apple and Android devices.
The Lumia 900 was released in the US on Sunday, and is already proving a hit with users. But the glitch could see Nokia’s plans to make a dent in the smartphone market take a hit.
Given that these are two of the biggest Android smartphones, the launch of the Lumia 900 got off to a very good start.
But the device’s first week in the shops has hit a snag already, with what Nokia calls a “memory management issue.”
It is an embarrassing start for Nokia, which launched the Lumia 900 to much fanfare over the Easter weekend, following an extensive marketing campaign.
Nokia said in a statement:
“Soon after this flagship device began selling, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity”
“This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.”
In a bid to curb any negative press, Nokia is giving Lumia 900 users the chance to exchange their device for one with a software fix. It has also pledged to give affected users $100 in call credits.
This set back will not have been welcomed by Nokia, but the quality of the Lumia 900 is such that it’s unlikely to do much to sales of the device. We’re just waiting for the phone’s release in the UK, which is due at the end of this month.