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iPhone 5 and iOS 6 users grumble over soaring data bills

Although there were big expectations for Apple’s iOS 6, its debut was marred by a wave of complaints over Apple’s dodgy maps.

Now it appears that users have another bone to pick with the latest operating system, after claiming that their data usage levels have gone up, sending their mobile bills sky-high.

Some have speculated that this could be down to a bug in the way that the OS switches between 3G and Wi-Fi connections. Here’s what we know so far.

iOS 6: What’s the problem?

According to The Guardian, some users have argued that they have managed to use up gigabytes of data in just a few days, with the 500MB of monthly data allowance offered by most UK service plans failing to cut the mustard for many.

Users also argued that they were only were using a fraction of the amount of data they are currently gobbling up with iOS 6 when they were running iOS 5.

The bug may be down to a number of services run on iOS 6 such as iCloud synchronisation services including the Safari browser, and iCloud documents and data.

It could also be down to the iTunes Match service, which allows users to download copies of their own music from the internet, via Wi-Fi or on 3G.

iOS 6 data troubles: What’s next?

Some users have said that when they complained to Apple about the problem, they were told that they’d just have to live with it.

Apple has said that it had fixed an issue where the iPhone 5 would use mobile data rather than Wi-Fi “under certain circumstances”, in a support note for its Verizon customers in the US.

Whatever the truth of the matter, it appears that iOS 6 will have some work to do to get users back on side.

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