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Ask Dyson – Award winning customer service

At Dyson we aren’t just about the machine in the box. There’s also the help and support that we provide throughout its working life.

On our website we have step-by-step guides for every machine. There are answers to common questions, user guides, videos showing you what to do, and information about when and how to wash your  filters. You can also register your machine, find out about your Dyson guarantee or arrange a service. There’s even a selection of handy cleaning tips. 9 out of 10 visitors to our website resolve their query without ever picking up the phone.

And if you do want to speak to someone about your Dyson machine, who better to answer questions about Dyson technology than our award-winning team of experts? They’re based in Malmesbury, Wiltshire – at the same place that Dyson machines are developed. They can help you choose the right machine, or give you the advice and support you need when you get it
home. Dyson experts have won a range of awards for the services they provide to the owners of Dyson machines. These include 1st place for Brand Aftercare in 2010 (from a leading independent consumer magazine), and 2nd place overall for Email Service in 2010 (Top 50 Call Centres).

Dyson Customer Service

You can call a Dyson expert free on 0800 298 0298 from 7am-10pm seven days a week, even on Sundays. You’ll get straight through to someone who knows your machine inside-out. No endless menu options, or being passed around different departments.

And if there are any issues with your machine that we can’t resolve over the phone, we can arrange for a Dyson field service engineer to visit you at home or work, usually within 72 hours.

Ask Dyson will be available on Plugged In to answer any customer service related questions so please feel free to get in touch.

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