Australian owners of Apple’s New iPad will be offered refunds if they feel they have been mis-led to believe that their shiny new iPad’s would be able to connect to the 4G/LTE network.
The action comes straight from the Australian Competition and Consumer Commission (ACCC) who have ordered that Apple refund new iPad owners because the device is not compatible with the country’s current 4G network.
Paul Anastassiou, counsel for Apple, speaking with the Australian Federal Court in Melbourne on Tuesday said that Apple was “prepared to offer refunds” even though they had “never claimed the new iPad would work fully on the 4G network in Australia”.
The 4G chips in Apple’s new iPad run on a 700MHz frequency which is used in the US while Australia’s current Telstra 4G network runs at 1,800MHz and is therefore incompatible.
While Apple are prepared to offer refunds to customers who feel they have been mis-sold iPads, Paul Anastassiou, counsel for Apple believes that very few people will actually apply for the refund.
He added that Apple will “email customers to clarify that the device is not compatible with the local 4G network” but that they would not be prepared to put corrective stickers on iPad boxes (an action sought by the ACCC).
ACCC lawyer Colin Golvan said:
“The iPad should not be sold as compatible with the 4G network or by reference to the terminology ‘plus 4G’”
“Apple does not have an iPad which would meet a consumer request for an iPad which operates using a SIM card in the (Australian) 4G network.”
From Bad to Worse…
Its been a turbulent week for Apple so far with allegations of ‘battery life lies’ and overheating issues. Also, recent reports point to the European Union’s executive commission following Australia’s lead in taking action against Apple’s mis-advertising of 4G.
Despite the Californian tech giant embroiled in an endless stream of courtroom battles, Apple’s new iPad still managed to sell more than 3 million units in it’s first weekend on sale which is by all accounts, the strongest iPad launch yet.